I’ve had two days of agony with my computer. I installed Mac System 7 and an update of Pagemaker … was totally unable to print out anything from PageMaker on my new laser printer.
… I called Pagemaker Technical Support (in Washington state). After punching through a menu of about 10 messages (“voice mail” – the latest method of consumer torture) I got a human being and told him my problem. “Try using the PPD for general,” he says. “It’s a kind of catch-all since we can’t program every printer into the program.” I do and bingo! the printer started humming.
“The least you could do,” I said with disgust, “is to put that suggestion into your manual, my copy of which is now falling apart looking for a solution to this problem.”